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Last updated: 12th July, 2026
The TR Group (Pty) Ltd (“The TR Group,” “we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what personal information we collect through this website, how we use it, and your rights regarding that information.
1. Who We Are
The TR Group (Pty) Ltd (Registration No. 2019/470004/07), based at 8130 Tau Drive, Mayfield Extension 1, Daveyton, 1520, Gauteng, South Africa, is the responsible party for the personal information collected through this website.
2. What Personal Information We Collect
We may collect the following personal information when you interact with this website:
- Contact form / “Schedule a Service” submissions: first name, last name, email address, phone number, and details of your project or enquiry.
- General website usage data: pages visited, browser type, and general analytics data, where cookies or analytics tools are used (see Section 6).
We do not knowingly collect sensitive personal information (e.g. health, biometric, or financial account data) through this website.
3. How We Use Your Information
We use the personal information you provide to:
- Respond to service enquiries and quote requests;
- Schedule consultations and site visits;
- Communicate with you about ongoing or prospective projects;
- Maintain records of client communication for our internal business purposes;
- Comply with legal or regulatory obligations, where applicable.
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing
We process your personal information on the basis that:
- You have consented to it by voluntarily submitting a form on this website; and/or
- It is necessary to take steps at your request prior to entering into a service agreement with us; and/or
- It is necessary for our legitimate business interests in responding to enquiries and delivering our services.
5. Who We Share Your Information With
We do not share your personal information with third parties except:
- Where necessary to deliver a service you’ve requested (e.g. sharing project details with subcontractors or suppliers directly involved in your project);
- Where required by law, regulation, or a valid legal request;
- With service providers who support our website or business operations (e.g. hosting providers, email services), who are contractually required to protect your information.
6. Cookies & Website Analytics
This website may use cookies or similar technologies to understand how visitors use the site and to improve user experience. You can disable cookies through your browser settings; doing so may affect some website functionality.
7. Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. for tax, contractual, or regulatory record-keeping purposes). Enquiry and project records are retained for 3 years after the last interaction.
9. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Request confirmation of whether we hold personal information about you;
- Request access to the personal information we hold about you;
- Request correction or deletion of your personal information, where applicable;
- Object to the processing of your personal information for specific purposes;
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.
To exercise any of these rights, contact us using the details in Section 11.
Information Regulator (South Africa) contact details: Website: justice.gov.za/inforeg Email: inforeg@justice.gov.za
10. Children's Information
This website is not directed at children, and we do not knowingly collect personal information from children without appropriate parental/guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date.
12. Contact Us
📍 8130 Tau Drive, Mayfield Ext. 1, Daveyton, 1520, Gauteng, South Africa
✉️ themba@thetrgroup.co.za / rea@thetrgroup.co.za
📞 (+27) 79 420 0905 / (+27) 65 833 2613